Music on hold for a VoIP phone system
Music on hold (MOH) is the playing of music to a caller placed on hold so they don’t hear silence. Callers calling into a VoIP phone system often get put on hold for a variety of reasons; being transferred to another extension or because the user needs to walk away from the telephone. Without something to listen to the caller might think they were disconnected by accident and hang up.
A PBX, or VoIP phone system, has a music on hold port to connect any audio device for music on hold. That music on hold device can be a radio, CD player, an .mp3 player or any device with an audio output.
The problem with a radio is that it is illegal in the United States to re-broadcast without the permission of the radio station. And even with permission, it’s illegal for the radio station to license it because it would violate their agreement with music title owner. Besides, who wants to risk the caller hearing a commercial on the radio from one of your competitors?
SiriusXM radio offers businesses a music on hold option. You pay for the service so it is legal, but it does come with a monthly fee that never expires.
A CD player that plays music is also illegal unless you first obtain permission from the owner of the song. You can record your own message and download it to a CD player, such as ‘please stay on the line your call is important to us’. If you select this option, please make sure the CD player automatically replays in an endless loop.
An .mp3 player, like the one above, is one of the more advanced options for music on hold for unified communications systems. You can easily create your own message file from a PC and then plug the USB drive back in the .mp3 player. Once again, you cannot load music that you do not have permission to use, but you can creatively produce your own messages anytime you want. Click on the link below for detailed information on an .mp3 music on hold player we offer.
To add music on hold to your digital phone system, hosted VoIP phone system, or premised based VoIP phone system, please contact Connecticut Communications at 203.985.1000.